Refund Policy
At My Store, we want customers to have a satisfactory shopping experience. If you are not satisfied with an eligible purchase, you may contact us to request a return or refund in accordance with the terms of this Refund Policy.
Customers should contact us at Support@Duasinlora.shop before returning any item. Please provide your order number, the name of the product, and a description of the reason for the return. Photos or other information may be requested when necessary to evaluate damaged, defective, incorrect, or incomplete orders.
Unless otherwise stated on the applicable product page or required by law, return requests should generally be submitted within 30 days of the date the order is delivered.
To be eligible for a return, products should generally be unused, in their original condition, and returned with applicable original packaging and accessories. Certain products may be subject to additional return restrictions because of their nature, condition, hygiene requirements, customization, or other applicable circumstances.
Items that are damaged through misuse, improper handling, unauthorized modification, or normal wear and tear may not qualify for a refund.
If you receive an incorrect, damaged, or defective item, please contact us as soon as reasonably possible after delivery. We will review the issue and, where appropriate, provide a replacement, refund, or another reasonable resolution.
Once an approved return is received and inspected, we will determine the applicable refund amount. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Unless the return is due to our error, such as receiving an incorrect or defective product, return shipping costs may be the customer's responsibility. Original shipping charges may also be non-refundable unless otherwise required by applicable law or expressly stated by us.
If a package is returned because the customer provided an incorrect or incomplete shipping address, refused delivery, or otherwise caused the delivery failure, any refund or reshipping arrangement will be evaluated based on the circumstances.
We reserve the right to refuse a return or refund that does not meet the requirements of this policy, except where prohibited by applicable law.
Nothing in this Refund Policy is intended to limit any rights or remedies that customers may have under applicable consumer protection laws.